Arenal Waterfall Lodge

Privacy Policy – Toucan Discovery

INTRODUCTION

Toucan Discovery strives to ensure that the personal data you provide to us is protected when you use our services. Accordingly, we have implemented this policy, which describes how your personal data is processed and protected in accordance with international legislative, regulatory and technological developments (including the European GDPR and Canada’s Bill 25).

1. PERSONAL DATA

Toucan Discovery collects various types of personal information at different points in our business relationship. While it is possible to visit our website without providing any information, some of our services (quotes, bookings) require us to have certain data about you:

Identity: Surname, first name, date of birth, passport number.

Contact: Email address, telephone number, postal address.

Payment: Information necessary for the performance and payment of the service.

Browsing: We also collect anonymised information (operating system, browser, pages viewed, connection time) to optimise your experience.

a. Data controller

The data controller is Toucan Discovery, whose registered office is located in San José, Costa Rica.

Contact: info@toucandiscovery.com | +506 8777-7166.

b. Purposes of processing

We process your personal data for the following purposes:

Measure audience and optimise navigation on our website through the use of cookies.

Provide you with the information you request (quotes, brochures, newsletters).

Contact you to establish your personalised travel plans.

Provide our travel organisation services (purchase of tickets, accommodation, vehicle rentals, excursions).

Measure your satisfaction by sending you questionnaires after your trip.

c. Who uses your personal data?

Toucan Discovery is the sole recipient of your information. It is never passed on to third parties for commercial purposes. It is only shared with subcontractors and service providers necessary for the provision of the services you request (hotels, transport companies, dynamic booking tools).

d. Retention period

Retention periods are adapted to the nature of the data and shall not exceed 36 months after the end of our last commercial relationship, excluding legal retention obligations (invoicing).

e. Your rights

Right of access and rectification: You have access to all your information and can request that it be updated or deleted by sending a simple request to info@toucandiscovery.com.

Right to object: You may object to the use of your data for commercial prospecting purposes at any time.

f. Subcontractors and transfers

Toucan Discovery ensures that all its service providers and subcontractors, whether based in Europe or outside the European Union, implement strict confidentiality and data protection guarantees.

2. COOKIE POLICY

When you first connect, a banner informs you that Toucan Discovery uses cookies. This data does not allow us to identify you personally; it is used to extract visitor statistics and personalise your content. You can choose to accept or reject cookies via your browser settings.

3. INFORMATION PROTECTION

We protect your information during transmission, processing and storage. Access to our servers is secure and limited to employees who need this data to perform the services requested.

4. UNSUBSCRIBING

We use the email address you provide to discuss your trip and, if you have requested it, to send you our news. You can unsubscribe from our mailing list at any time via the link included at the bottom of each email.

Translated with DeepL.com (free version)